Shipping & Returns

SHIPPING POLICY

Wax Melts

Our dispatch times are 2-3 working days.  We post all orders Royal mail 1st class, which usually takes 1-2 days. Any issues or questions feel free to contact us using our contact information or filling out the contact form on the contact page, we'll be happy to help.

Candles

As our candles are made to order, please allow up to 14 working days to receive a dispatch or collection email. This is due to that we may need to order more materials etc to fulfil your order. If delays with materials and things arise, we will email you to inform you if your order looks to be longer than 14 working days. If so we will try to help where we can. Usually though, we dispatch within 5-14 days. 

RETURN AND EXCHANGE POLICY

If you're not satisfied with your order for any reason, please feel free to contact us using the contact page, and we'll try to help anyway we can. We do accept returns/exchanges, but returns and exchanges unfortunately can't be accepted if the wax melts or candles have been used. 

Also, we can't cover any postage fees incurred due to a return or exchange